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FAQ

1. About CM Trading

Why CM Trading?

Created by traders for traders, CM Trading's founders have combined years of experience to create a one-stop destination for online trading. As a regulated online broker, CM Trading specializes in Forex, Index, and Commodity trading.

We, at CM Trading, are proud of our state of the art order execution, competitive spreads, and most importantly our amazing service and support. We strive to make our client's experience an enjoyable one and value the relationship of each of our account holders and business partners.

The company operates successfully around the globe and places great emphasis on providing professional and reliable services to all our clients. Our MT4 trading platform combines simplicity with professionalism and you are only ever a few clicks from opening an account! We provide our traders with the stability and accessibility you need for secure trading 24 hours a day, under all market conditions.

Is CM Trading regulated?

CM Trading is an FSB regulated broker. The name of the company registered on the FSB is Blackstone Marketing SA (PTY) LTD. CM Trading (or Global Capital Markets Trading – GCMT) is a representative of this company.

Please go to https://www.fsb.co.za/Pages/Home.aspx
At the bottom of the page, click on FAIS
On the left side, please click on "Searches" and "Financial Service Providers"
Search for our FSP Number: 38782 for "Blackstone Marketing SA (PTY) LTD"
Click on the "details" button and on "Representatives", leave the search box blank and click on "search".
You will be able to see Blackstone Marketing SA (PTY) LTD.

Can CM Trading trade for me?

We do not trade for our clients. However, we offer full support regarding the trading process through our trading specialists, and various training tools that will provide you with everything you need in order to make good trading decisions.
To access our training page, please click here.

Additionally, we offer our clients the CopyKat trading software, which enable our traders to copy professional traders' moves. For more information, please click here.

What are the different types of account?

You can find the different account types here.



2. Trading

What is Forex?

The foreign exchange market (Forex, FX, or currency market) is a global decentralized market for the trading of currencies. This includes all aspects of buying, selling and exchanging currencies at current or determined prices. In terms of volume of trading, it is by far the largest market in the world.

How to trade?

Trading is essentially speculating on the fall or rise of a currency against another. The base currency is the basis for the BUY or the SELL trade. If we believe that the Euro will strengthen against the Dollar we would BUY the EUR/USD pair. This means we are buying the base currency – the Euro, and simultaneously selling the quote currency – the Dollar.
If we believe the Euro will weaken against the Dollar we will SELL the pair i.e. we are selling Euro and simultaneously buying Dollars. When we are buying the base currency, we call this going long (looking to profit from the pair rising).
When we are selling the base currency we call this going short (looking to profit from the pair falling).
Please make sure to read the CM Trading EBook or watch our MT4 video guide here.

What is a PIP?

A pip or "percentage in point" is the smallest denomination in the price of currencies. It is the fourth digit in all currency pairs with the exception of the Japanese Yen (JPY) – where it is the second digit.
A "tick" depicts the smallest change or increment in movement in any currency pair on the Forex market. For example: if the EUR/USD changes from 1.4796 to 1.4795, it is called one tick/pip, which is 0.0001.

What is Leverage?

Leverage is a powerful tool which allows investors to trade with more money than they have deposited in their trading account. Therefore, trading with the leverage system wisely can work in your favor, and bring you big profits.
CM Trading offers up to 400 to 1 leverage, which means that a $1,000 dollar margin deposit would enable a trader to buy or sell up to $400,000 worth of currencies.

What is Margin?

The required equity that an investor must deposit to collateralize a position. In other words, a margin is the amount deposited by traders which enables them to participate in the Forex market.
In the event that your funds fall below margin requirements, the system will close some or all open positions. This prevents your accounts from falling into a negative balance which means you cannot lose more than your initial investment.

What is Rollover (Swap)?

Swap is a debit or credit paid or earned as a reflection of the varying interest rates applicable to currency pairs. When trading the USD/JPY for example, swap interest rates will be determined based on the interest rates of the countries being represented by this pair.
Depending on whether you are long or short and which country has higher interest rates, you may be charged or credited interest.
Essentially, when a trader holds a position over night they are subject to the interest rates applicable to the currency pair they are trading.
'Swap' is also commonly referred to as 'rollover rates’.

What is the Spread?

The difference between the Bid and Ask prices is referred to as the spread.

Where can I consult the economic calendar?

You can view the economic calendar here

Where can I consult trading signals?

To access the trading signals, you must log into your trading account on the website and have a positive balance. You can consult trading signals here

What are the risks?

Foreign Exchange and CFD Trading are leveraged products that involve a significant risk of loss. The trader is liable to either a portion or the entire loss of margin deposit if proper considerations of the risks, as well as fundamentals are not fully considered in trading.
We as a non-dealing desk broker are responsible for providing the tools, instruments and quotes necessary to ride the daily volatility fluctuations in the global foreign exchange business.
We do encourage our clients that are intending to trade, to be fully aware of the risks, fundamentals, technicalities associated with being a profitable trader. Appropriate training is necessary to make good in the market.

What are the advantages of using Forex signals?

There are many reasons why trading signals are so great. Here are a few of them:

  • They make the currency market less scary for novice traders
  • They provide relevant data to trade on.
  • Signals allow you to access a wide variety of trading strategies that can lead to major profits
  • Trading signals provide practice in the Forex market with ‘training wheels’ to help you gain knowledge and confidence.

With CM trading as your Forex broker and daily Forex signals provider, you will be able to perform sensible, informed trades and have a seamless, simple integration into the Forex market. Choosing the right provider for your signals is the most critical decision you will make- CM trading offers safe, secure and transparent information to its traders to help them make the best trades possible.



3. First steps

I am new to Forex, where do I start?

The first step is to open an account. It is very simple and takes only a few minutes. All you need to do is complete the registration here and you will have a new CM Trading Account.
The next step is to fund your account and start trading in Forex.

How to register for a live account?

To register for a live account, simply click here and fill out your contact details. Please use your real name and details when registering in order for an account manager to contact you.

How do I open a demo account?

To open a demo account, you must first register for a live account here.
Once you have registered for a live account, on our website click on “add account” and choose the “demo” option. Please make sure you create the account on our website and not directly on the platform.

Do I need to download a software in order to trade?

To use the MT4 platform on a desktop/laptop computer, please download the software here.
To use the MT4 platform on a tablet/mobile, please download the Meta Trader 4 app on the App Store or on Google Play.

How to change my personal details?

To change your personal details, log into your account on our website and click on “My account” and choose ”Personal details”.
Make sure to save your changes when done.

I forgot my password, what can I do?

To retrieve your password, please click here.
Enter your registered email address and account number and click on “Enter”.
A password reminder will be sent to your registered email address.

How do I download MT4 on Mac?

Below is an "unofficial" procedure to run MT4 on Mac:

Download a program called Play on Mac http://www.playonmac.com/en/
Run this program, then click the download link from our site and run that one.
Here is the Wine program which gets installed too. http://winebottler.kronenberg.org/

This is a way to "bypass" the fact that MT4 doesn't run on Mac. Unfortunately, we will not be able to provide support for this installation.

How do I log into MT4?

Download the MT4 platform from the link above.
Please follow the below instructions to connect to the MT4 server:

  • Open your MT4 platform
  • Go to “file” and click on “Login to trading account”
  • In the new pop up window, type in your account number and password
  • In the server field type in live.cmtrading.com:443 (to connect to your demo account, repeat steps 1 through 3 and type in demo.cmtrading.com:443 in the server field)
  • Log in

How do I use the MT4 app?

Depending on your device, download the MT4 app either from the app store or from google play.
Follow the below instructions:

  • Open the MT4 app
  • Click on the + sign to connect your trading account to the new server
  • Choose “login to an existing account”
  • In the search field, type in CMT and choose the “Global Capital Markets Trading Limited”
  • Log into your trading account with your account number and regular password.

Why is my trading disabled?

Trading is enabled when your account is fully verified and funded.
Please contact [email protected]
to enable your account.



4. Account Verification

Account Verification

As a FSB regulated company, we must comply with the directives of our regulator and all trading accounts must complete the verification process before their full activation.

What documents do I need to provide as a private trader?

  • Proof of Identity - This can either be a government issued Passport, Identity card/book or driver’s license.
    Please provide front and back copies of this document showing clearly your full name, date of birth, issue and expiration date (if applicable) and your picture.
  • Proof of Residence - This can be any utility bill or bank statement.
    The document needs to have been issued within the last 3 months and must show your name, full residential address and the issue date.
    We would also accept an affidavit from the police station or a declaration of residence signed and stamped by your municipality.
    Please note that PO Boxes are not accepted.

What documents do I need to provide as a corporate trader?

  • CK documents listing all company directors.
  • Board of directors’ minutes: Contact [email protected] to request this document to be sent to you.
  • Proof of Identity for all listed company directors. This can either be a government issued Passport, Identity card/book or driver’s license.
    Please provide front and back copies of this document showing clearly the full name, date of birth, issue and expiration date(if applicable) and the picture.
  • Bank statement of corporate bank account.

How do I send my compliance documents?

You have two options:

  • You need to send an email to [email protected] Please add your trading account number as a reference in the subject of the email.
  • To upload your documents, log into your trading account and click on “my account” upload documents.
    Select the type of document and click on “Browse” to upload your file.
    Please note that you can upload file in JPEG/JPG/PDF/Word format.

Are my personal details secured?

All your personal information is fully protected by an SSL certificate and is saved on a secured server.



5. Account Funding

How do I deposit funds into my account?

To deposit funds, log into your account on the website and go to “make a deposit”

What are the different payment options available?

For card deposits, we accept Visa and MasterCard credit or debit cards.
If you wish to wire funds, you will find our banking details here.
We also offer deposits by e-wallets.
Contact our Support department for assistance.

When funding your trading account, please use a payment method in your own name.

  • If you fund your account by wire transfer, kindly provide the proof of payment.
  • If you fund your account with a credit/debit card, please provide front and back copies of this card.
  • On the front please leave the first and last 4 digits, your name and expiration date.
  • On the back please hide the CVV code and make sure the card is signed.

If your card does not show your name, please provide a statement showing the card number and your name, or an official letter signed and stamped by your bank stating that the card belongs to you.

Alternatively, you can just send us a copy of the credit card’s statement as long as the owner’s name and last 4 digits of the card are apparent.

Do you keep my credit card information?

We do not keep your credit card information on any of our servers, apart from the last 4 digits of the card which are used for verification purposes only.

Do I need to deposit money in order to open an account?

No you do not. Registration is free and you only need to deposit money in order to trade.

How long does it take for my deposit to go through?

For deposits by bank (bank wire/EFT/cash deposits/ATM deposits) – up to 2-3 business days
For deposits by credit card directly from within CM Trading’s website – immediate
For deposits by E-wallets – up to 1 hour

What is the minimum deposit?

You can start trading with a Live Trading Account with just $250 or €250. The first deposit sets your account currency type: US Dollars or Euros.
Once your account currency is set, it will remain in this currency.

My deposit is not going through, what should I do?

There are few basic reasons for deposit issues:

  • Some details are missing or are not correct: double check the details and try again.
  • Your card is restricted from online deposits: contact your Credit Card Company and/or financial institution and remove the restriction.

If you are still experiencing issues with your deposit, please contact our support department by email or by LiveChat.

Is my money safe?

We know that our clients want to go to sleep at night knowing that their deposits are safe and secure. All our clients' funds are held in segregated accounts and GCMT SA clients are protected under the financial regulation of the Financial Services Board (FSB) South Africa as a juristic representative of FSP 38782 Blackstone Marketing SA (PTY) Ltd.

Can I transfer money between trading accounts?

You can transfer money from trading accounts belonging to the same owner. You need to send an email to [email protected] specifying the trading accounts you want to transfer from/to and the exact amount.
Please note that you cannot transfer between owners even if you are relatives or business associates.



6. Withdrawals

How do I withdraw funds from my trading account?

To withdraw funds from your trading account, log onto your trading account on the CM Trading website and click on “withdrawal”
Choose your account number, type in the amount of the withdrawal and choose your withdrawal method*. Once the withdrawal method is chosen, fill in the required fields and click on “request a withdrawal” button at the bottom.

*In compliance with anti-money laundering international laws, we are obligated to refund money back to the funding source. If you funded your account with a credit/debit card, funds will be sent back to that same card. If you funded your account via bank wire/EFT/cash deposit, funds will be sent back to your bank account. In the event of a third party deposit, funds will be sent back to the third party, up to the amount deposited by the third party.

How long does it take for the withdrawal to be processed?

Requests are generally processed within 2-3 business days.
In order to avoid any delays please review your information carefully before submitting.
Please note that our withdrawal procedure may require you to provide additional documents and to be available for a phone confirmation.

Is there a minimum withdrawal amount?

The minimum withdrawal amount is $20

Can I cancel a withdrawal?

Yes, you can cancel your withdrawal by sending an email to [email protected]
Please add your trading account number as a reference in the subject of the email.

My withdrawal was processed but I didn’t receive any money, what should I do?

If you withdrew the funds via debit/credit card, please check with your card company. You will see the funds on your monthly statement.
If you withdrew funds into a bank account, please check with your bank.
Remember that international money transfer may take time due to transactional processes within financial organizations.
CM Trading has absolutely no control over these internal policies and we cannot influence nor shorten those processing times, however we can say from experience that it usually takes between 4 to 8 additional business days.7.

CM Trading Forex FAQ

Trading Foreign Exchange (Forex) and Contracts for Differences (CFDs) on margin carries a high level of risk. CLICK HERE to read the full risk warning.

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